Refunds & Returns

Return eligibility

We accept returns for new, unused, and unopened products within the stated return period.

• Products must be new, unused, unopened and in their original condition and packaging.
• Return requests must be submitted within 3 days of delivery.
• Approval must be received before returning any product.

Return shipping

Customers are responsible for return shipping costs for incorrect product selection, change of preference, or ordering errors.

If the return is due to an error by The Fluffy Store or verified shipping damage, we will review the case and provide appropriate assistance.

Damaged, incorrect, or missing items

Please inspect your order immediately upon delivery. Any damage, shortage, or incorrect item must be reported within 3 days of delivery.

Please provide your order number, product details, and photos of the damaged product and packaging, if applicable.

Claims submitted after the inspection period may not be eligible for replacement or refund.

Non-returnable items

Used or opened products; custom or personalized products; clearance or final-sale items; and products marked as non-returnable on the product page.

Refund process

Once an approved return is received and inspected, refunds will be processed within 3 business days.

Refunds will be issued to the original payment method. Please allow additional processing time depending on your bank or payment provider.

How to request a return

To start a return, please contact our team with the following information:

• Order number
• Product details
• Reason for return
• Supporting photographs, if applicable

The Fluffy Store
Website: https://thefluffystore.com/

Frequently asked questions

How long do I have to request a return?

Eligible returns must be requested within 3 days of delivery.

Can I return opened or used products?

No. Products must generally be new, unused, and unopened.

Who pays for return shipping?

Customers are responsible unless the return is caused by a store error or verified shipping damage.

What should I do if my order arrives damaged?

Report damage, shortage, or an incorrect item within 3 days and include photographs and order details.

When will I receive my refund?

Approved refunds are processed within 3 business days after inspection. Your bank may require additional time.

Can I return clearance products?

Clearance or final-sale products marked All Sales Final cannot be returned.

Do you accept international returns?

Return eligibility for international orders may vary. Contact customer support before sending an international return.

What information is required?

Please provide your order number, product details, reason for return, and supporting photographs if applicable.